DVIDS – News – NAVFAC EURAFCENT mediators assist families on three continents

NAPLES, Italy (Nov. 16, 2021) – November is Military Family Appreciation Month, a time to recognize the enormous sacrifices our military families make and highlight the programs and services available to help them. Keeping families informed when your command spans three continents is one of the challenges of the Naval Installations Engineering Systems Command (NAVFAC) Europe, Africa, Central (EURAFCENT) leadership triad. Fortunately, management has a dedicated team of volunteer ombudsmen who stand ready to share information.

The Ombudsman Program is a command-operated program designed to improve communication between command and a sailor’s family members. The primary purpose of the Navy Family Ombudsman program is to provide information and referral services to families.

NAVFAC EURAFCENT currently has three mediators in command, Leigh Sanford and George Bettasso in Naples, Italy, and Caitlin Jarvis in Bahrain.

All three serve the full command in eight Public Works Departments (PWDs) in Europe, Djibouti (Africa) and Bahrain.
Their commitment to doing whatever they can to help command and families is evident.

“They all hold the highest standards of professionalism, patience, reliability and confidentiality and provide our families with the tools and information necessary to have a successful Navy family,” said Seabee Senior Chief John Smith. , Senior Enlisted Chief of NAVFAC EURAFCENT Command.

Ombudsmen are special people who are often called upon to serve as sounding boards; provide families with shoulders to lean on; arranging emergency childcare and a myriad of other activities that may arise – day or night. They help form the impression of command for the military families they assist.

“I’ve spent a lot of time working one-on-one with sailors, veterans and military family members and love helping others,” said Caitlin Jarvis, PWD Bahrain Ombudsman. in Bahrain became available, I felt this was the perfect opportunity to continue to serve seafarers and their families who may face the uncertainties and challenges typical of living overseas.

Jarvis went on to say, “It motivated me despite the fact that I have never been an ombudsman before or have been posted overseas. Many sailors are away from their loved ones, but I hope to be able to help their family members, whether they live in Bahrain or in the United States. I hope to improve communication and help direct families to available community resources. »

This communication includes the role of intermediary between the command and the military families.

“My job as an ombudsman is to ease the burden that families often carry by connecting them to resources. When there are not adequate resources, or if problems arise, ombudsmen act as the voice of the families with command. I encourage families to use their ombudsman and reach out to any issue, big or small,” said Leigh Sanford, NAVFAC ombudsman since January 2021.

Seabees work hard throughout the NAVFAC EURAFCENT area of ​​operations. Know that their families have an ombudsman to connect them with senior management and available resources; introducing them to other military families and providing them with up-to-date command information provides additional peace of mind so they can focus on the mission.

NAVFAC EURAFCENT plans, builds, leases and maintains facilities and provides essential base operations services and capabilities in the European, African and Central Command theaters to enable US, NATO and partner countries to achieve national defense objectives.

Date taken: 16.11.2021
Date posted: 16.11.2021 10:22
Story ID: 409395
Location: THIS

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